Finally, after four messages to Customer Support, a woman called Rosa S. contacted me via email. She was able to solve the mystery:

There are two accounts associated with my name. That’s the reason why I cannot accept invitations to connect with someone. As I told earlier in this blog, when I click in the link to accept an invitation, I got an instant replay telling me that “the invitation was no intended to you”. That is soooo mean! It always made me feel awful!

Now, to be very, very honest, when I scroll down Rosa’s message I found that the first reply from a real person (because I kept getting just instant replays to my complaints) came in from Brian F. on April 23th. I swear I didn’t notice it.

I already respond to the message below. So, if you experience the same trouble as I did, now you know.

We were able to confirmed that the following two accounts are associated with your name:monica @ netmedia.info

monicami @ netmedia.info In order to resolve this issue, we will need you to tell us which account you wish to close. Once we close the account you do not wish to keep, you should no longer receive the error message when trying to accept invitations.

Thank you for using LinkedIn and we look forward to hearing from you to assist further.
Regards,
Rosa S.
Customer Support Agent

Monicami :: Jul.17.2008 :: My digital life :: No Comments »

After almost four months since my first complaint to Customer Service, I quit. LinkedIn, as every other free service on the Internet, is great while it works. But when something goes wrong it sucks, as I have personally acknowledge.

I have sent four different mails to the “customer service” people at LinkedIn between the end of March and last week. I have gotten three different automatic responses that begin like this:

We are in receipt of your question, this is an automated acknowledgement. A service professional will review and respond to your inquiry.

Nevertheless, the problem persists. And, let me tell you, it is a very annoying problem.  I’ll explain:  I get an e-mail notification of somebody I know who invites me to join her (his) network. When I click on the link that shows on the email message, it gets me to my page at LinkedIn where a message on top says: “This invitation was not intended for you”. What? How come?

So if I don’t want to be rude and ignore the person’s invitation, I am obliged to answer by e-mailing an invitation from my network, but only if I happen to have her email.  Isn’t that annoying?

Well, the last mail I sent the “customer service” guys at LinkedIn was more a warning than an inquiry to fix the problem. They are probably shaking, dying aguishly…yeap, they don’t give a damn. Anyway, I will move to a better neighborhood, where you can meet people easily and share information, which is what these kind of social networks do in the first place.  Now that Pulse has been acquired by Comcast, it’s probably a good option.

Monicami :: Jun.02.2008 :: My digital life :: No Comments »