After almost four months since my first complaint to Customer Service, I quit. LinkedIn, as every other free service on the Internet, is great while it works. But when something goes wrong it sucks, as I have personally acknowledge.

I have sent four different mails to the “customer service” people at LinkedIn between the end of March and last week. I have gotten three different automatic responses that begin like this:

We are in receipt of your question, this is an automated acknowledgement. A service professional will review and respond to your inquiry.

Nevertheless, the problem persists. And, let me tell you, it is a very annoying problem.  I’ll explain:  I get an e-mail notification of somebody I know who invites me to join her (his) network. When I click on the link that shows on the email message, it gets me to my page at LinkedIn where a message on top says: “This invitation was not intended for you”. What? How come?

So if I don’t want to be rude and ignore the person’s invitation, I am obliged to answer by e-mailing an invitation from my network, but only if I happen to have her email.  Isn’t that annoying?

Well, the last mail I sent the “customer service” guys at LinkedIn was more a warning than an inquiry to fix the problem. They are probably shaking, dying aguishly…yeap, they don’t give a damn. Anyway, I will move to a better neighborhood, where you can meet people easily and share information, which is what these kind of social networks do in the first place.  Now that Pulse has been acquired by Comcast, it’s probably a good option.

Monicami :: Jun.02.2008 :: My digital life :: No Comments »