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	<title>Monica Mistretta &#187; social networks</title>
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	<description>On being a woman on the run, family and Tech</description>
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		<title>LinkedIn support sucks</title>
		<link>http://www.monicamistretta.com/2008/06/02/linkedin-support-sucks/</link>
		<comments>http://www.monicamistretta.com/2008/06/02/linkedin-support-sucks/#comments</comments>
		<pubDate>Mon, 02 Jun 2008 22:06:05 +0000</pubDate>
		<dc:creator>Monicami</dc:creator>
				<category><![CDATA[My digital life]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Pulse]]></category>
		<category><![CDATA[social networks]]></category>

		<guid isPermaLink="false">http://www.monicamistretta.com/?p=83</guid>
		<description><![CDATA[After almost four months since my first complaint to Customer Service, I quit. LinkedIn, as every other free service on the Internet, is great while it works. But when something goes wrong it sucks, as I have personally acknowledge. I have sent four different mails to the “customer service” people at LinkedIn between the end [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: 14pt; line-height: 115%; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-ansi-language: EN-US;" lang="EN-US">After almost four months since my first complaint to Customer Service, I quit. LinkedIn, as every other free service on the Internet, is great while it works. But when something goes wrong it sucks, as I have personally acknowledge. </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: 14pt; line-height: 115%; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-ansi-language: EN-US;" lang="EN-US">I have sent four different mails to the “customer service” people at LinkedIn between the end of March and last week. I have gotten three different automatic responses that begin like this:</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman';" lang="EN-US"><span style="font-size: small;"><span style="font-family: Calibri;">We are in receipt of your question, this is an automated acknowledgement. A service professional will review and respond to your inquiry. </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: 14pt; line-height: 115%; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman';" lang="EN-US">Nevertheless, the problem persists. And, let me tell you, it is a very annoying problem.<span style="mso-spacerun: yes;">  </span>I’ll explain:<span style="mso-spacerun: yes;">  </span>I get an e-mail notification of somebody I know who invites me to join her (his) network. When I click on the link that shows on the email message, it gets me to my page at LinkedIn where a message on top says: “This invitation was not intended for you”. What? How come? </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: 14pt; line-height: 115%; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman';" lang="EN-US">So if I don’t want to be rude and ignore the person’s invitation, I am obliged to answer by e-mailing an invitation from my network, but only if I happen to have her email. <span style="mso-spacerun: yes;"> </span>Isn’t that annoying?</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="font-size: 14pt; line-height: 115%; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman';" lang="EN-US">Well, the last mail I sent the “customer service” guys at LinkedIn was more a warning than an inquiry to fix the problem. They are probably shaking, dying aguishly…yeap, they don’t give a damn. Anyway, I will move to a better neighborhood, where you can meet people easily and share information, which is what these kind of social networks do in the first place. <span style="mso-spacerun: yes;"> </span>Now that Pulse has been acquired by Comcast, it’s probably a good option. </span></p>
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